Perspectives
We publish evidence based research on consumer scams, retail fraud and digital risk across APAC, drawing on our own multi-market consumer surveys and on work produced with partners.
65%
of Indian scam victims lost money, yet only 14 per cent do not report
Written with GSMA, drawing on our own survey of Indian adults. Reporting is active but fragmented across platforms, banks, police and operators. Confidence in the outcome, not willingness to report, is the gap that matters.
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A$785m
in card-not-present fraud in FY2024, 92 per cent of all card fraud
Written for CROSEC. Once refund abuse, account takeover and scam-driven transactions are counted alongside card fraud, the burden on Australian retailers runs to between three and four billion dollars a year.
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78%
of Indonesian consumers are concerned about SIM-swap fraud, the highest of five markets
Consumer research across South East Asia on how fraud is experienced and who customers hold responsible, and where that leaves mobile network operators. Published under ThinkHowe, the name the team worked under at the time.
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