27.6%
fall in Singapore scam cases in 2025, the first annual decline on record
Written for CROSEC. Card fraud inside Australia's coordinated framework fell against a larger exposure base, while scam losses outside any equivalent framework rose. Retail sits outside both arrangements.
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15%
of all retail returns are now estimated to be fraudulent or abusive
Written for CROSEC. Generative AI removed the skill that used to separate the opportunistic customer from the organised syndicate, and return and claims fraud has industrialised as a result.
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A$145
average value per card-not-present fraud transaction in 2024, up 9 per cent on 2023
Written for CROSEC. Fraud value is growing faster than fraud volume through Australia's peak trading period, which makes the governance question one of value at risk, not case count.
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0.08pp
added to headline CPI each year by the retail fraud burden alone
Written for CROSEC. Retail fraud is rarely counted in the inflation conversation, yet the year-on-year growth in the fraud burden carried by Australian retailers adds a measurable amount to headline CPI on its own.
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A$785m
in card-not-present fraud in FY2024, 92 per cent of all card fraud
Written for CROSEC. Once refund abuse, account takeover and scam-driven transactions are counted alongside card fraud, the burden on Australian retailers runs to between three and four billion dollars a year.
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